Delivery
Q: How long does delivery take?
A: Delivery times vary depending on your location and the shipping method chosen at checkout. Typically, it takes 5-14 business days for standard shipping.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a tracking number via email that you can use to track your order through our website.
Q: Do you offer international shipping?
A: Yes, we ship internationally. Please be aware that shipping times and fees may vary depending on the destination country.
Returns
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be in their original condition and packaging. International return fees may vary and will be deducted from your return. Some restrictions may apply.
Q: How do I return an item?
A: To return an item, please contact our customer service to initiate the return process. We will provide you with the necessary instructions and details.
Q: Can I exchange an item?
A: Yes, exchanges are possible if the desired item is in stock and the order is being processed. Please contact our customer service for assistance.
General Information
Q: How do I contact customer service?
A: You can reach our customer service team by using the contact form, or by using the "Chat with us" function directly in our store. Our team is available Monday through Friday from 10 AM to 6 PM EST. As a small business, we strive to respond as quickly as possible. Please allow approximately 24-48 hours for a response.